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    SaferGambling Terms and Conditions

    Table of content

    SaferGambling.com's terms of Service

    Welcome to SaferGambling.com!

    Membership

    Use of our services

    Play safe, responsible gambling

    Casino

    Privacy policy

    Cookies

    Feedback and complaints

    Failed or interrupted games

    Limitations of liability, warranties

    Penalties, violations and termination

    Intellectual property and copyright

    Severability clause

    Transfer

    Entire agreement

    Applicable legislation and jurisdiction

    SaferGambling.com's terms of Service
    Version No: 1 Dated 9th April 2014
    Updated Version No 2 Dated 8th August 2014
    Updated Version No 3 Dated 19th March 2015
    Updated Version No 3 Dated 6th May 2015
    Welcome to SaferGambling.com!

    Thank you for visiting and showing interest in our site and our services. The services on this site are provided by Gaming Trading Limited ("the company"), having its registered office at Regent House, Office 21, Bisazza Street, Sliema SLM1640, Malta.
    By visiting and using SaferGambling.com or related URLs (Web pages) as well as services licensed or associated to the company via internet, mobile or other platforms, you agree to these terms of use.

    Please read these terms and conditions carefully before using our Casino.

    As we offer different types of services we may occasionally use specific terms and conditions. These terms and conditions are available with the relevant services and become a part of this agreement if you choose to use them.
    Notes that "you", "your", "you", "user" or "players" in this agreement refers to the person or company using the services and the software and all content derived from the software at SaferGambling.com. With "site", "website" shall mean the website or platform that provides our games and services. "We", "us" or "our" refers to the company (as well as partners such as affiliates or similar) and "parties" refers to you and the company jointly. With the "game" or "games" shall mean all the game/games, products available via SaferGambling.com and its partners.

    1) SaferGambling.com
    SaferGambling.com is a brand managed and operated by Gaming Trading Limited. Our operation centre and customer support is based on Malta.

    2) License
    SaferGambling.com operate under Maltese law and holds the following remote gaming licenses (issued by the Malta Gaming Authority, MGA) MGA/CL1/978/2014 and MGA/CL1/979/2014, both issued on November 13th 2014.

    Acceptance of service
    You must comply with all the terms and conditions and policies applicable to our services. The terms of this Agreement shall enter into force as soon as you check the box for approval of terms and condition during the registration process. By using our site and services you indicate that you accept our terms and conditions. These terms and conditions constitute a binding agreement between you and us.

    3) Before you agree to this agreement, you must read through it in its entirety. If you do not agree to any of the terms you must stop using our website and its services immediately.

    4) By accepting the terms, you certify that you are at least 18 years of age, and any other legal age for gambling under applicable law and that you have read and fully understood the terms and conditions of this agreement. You understand that you will be bound by its content, which may change from time to time.

    5) We constantly work to improve and develop our services. Therefore we reserve the right to change these terms at any time with or without notice, which means that the contract between you and us will change. In the event of major adjustments or when an amendment restricts your existing rights negatively, you will be notified in advance, and asked to approve the adjustments. If you do not agree to the updated terms and conditions, you must stop using our website and services.

    6) Amendments shall enter into force as soon as they are published on our website. You must read through these changes and fully understand the contents before continuing to use the website and/or our services. Note that it is your responsibility, as a player to go through these terms and conditions, together with the specific rules for our games. Please note that if you continue to use our site and/or services after changes are updated, you shall be deemed to accept them. Amendments to these terms and conditions include our right to terminate campaigns, promotions and/or games at our discretion.

    7) Please note that the terms and conditions may be translated into different languages. Notwithstanding this, it is the English version that is the basis of the legal relationship between you and us. In the event of differences in conditions between the different languages or desktop and mobile versions, it is always the terms and conditions of SaferGambling.com's English desktop version that shall prevail.

    8) Games are from NetEnt Malta Limited and/or Yggdrasil Gaming Limited, (both Licenced with the MGA) and such as slot machines, video slots, roulette, scratch cards, bingo, lottery and other games that may be available on the webpage may have their specific terms and conditions. By playing such games you accept to be bound by such terms and conditions. We may, at our own convenience, remove and add games without further notification.

    Membership & Account
    9) Your membership and account is private and should only be used by you, for your own pleasure.

    10) In order to use our services and play our games for real money you must first create an account and then make a deposit. A "Know Your Client" procedure shall be carried out at your first withdrawal. Read more about how the KYC procedure works in our FAQ.

    11) We reserve the right to provide our payment intermediary the right to make deposits and withdrawals on our behalf.

    12) You may only open one account per site that we provide. We allow only one account per household unless otherwise agreed. If you have several players in the same household, please contact customer support. If for any reason you have multiple accounts, we reserve the right to close/block some or all of your accounts.

    13) If we decide to leave one account open, it will be the first account that you have opened at SaferGambling.com, to which your remaining account balance if any will be transferred. We will deduct a 10 % fee (minimum fee 30 Euro) for every account that you have opened as well as any other deductions that may apply in accordance to these terms and conditions.

    14) If you discover that you have more than one account, please contact Customer support.

    15) By filling in the registration form and create an account, you certify and warrant that all mandatory information such as, the identity, address and contact details are accurately and honestly stated. We reserve the right to refuse to open an account. All contractual obligations validly undertaken prior to any closure shall be honoured.

    16) Furthermore you agree, to use the webpage and its services in accordance with the provisions of this agreement and of applicable law.

    17) You are solely responsible to ensure that the information you provide is truthful, accurate and complete.

    18) We would like to inform you that we continuously verify play accounts, and that your account may be blocked or closed if false information is discovered.

    19) You may at time be asked to assist us with various forms of documentation (such as, copy of a valid ID/Passport, account statements, etc.).

    20) Upon registration of your membership, you will be asked to select a username and a password. It is your individual responsibility to ensure that your login information is stored in a safe and secure place. If you suspect that your login details have been compromised you must contact customer support immediately.

    21) Please note that we are not responsible for misuse of your account by third parties due to your negligence with these credentials, whether it was intentional or not.

    22) It is not permitted to transfer money from your account to another player's account, or receive money from other accounts. It is not permitted to sell transfer and/or acquire accounts to/from other players.

    23) We reserve the right to partially or fully explain one bet void if we find it obvious that, the outcome of the game has been affected directly or indirectly by criminal activity, there is an error or a mistake, a clerical error, technical failure or force majeure.

    DEPOSITS
    24) In order to play for real money, you must have money in your account and be logged in to your SaferGambling.com account.

    25) After your deposit your funds will be available within a reasonable amount of time, with exception if we need to make extra verification procedures.

    26) We offer no credits to play our games.

    27) You can find all available payment options under Payments and in the Bank (logged in). Choose the method that suits you best.

    28) When logged in please visit Payments or Bank to find any maximum and minimum deposit amount for each payment method.

    29) For some of our payment methods, we may charge a transaction fee; you can find the specific fee for your payment method on our page Payments or Bank (logged in). Please note that your bank may charge additional fees.

    30) We accept payments in Euro. Deposits made in other currency will be exchanged to Euro, and the exchange rate will be charged to you.

    31) In order to accept a deposit from a bank or credit card, we require an approval and an authorization code from your bank/card issuer. Without these, we cannot credit your account.

    32) We reserve the right to further verify your identity when deposits are made to your account.

    33) We give no interest on your account balance and should not be seen as a financial institution.

    34) By making a deposit, you agree that the money deposited shall be used to play our games. Any withdrawal equal or less than the deposit, which has not been wagered, will be deducted with a charging fee, read more on Payments.

    Withdrawal
    35) Withdrawals are made to your bank account or to the payment method you have chosen to use, read more about our payment methods under Payments or Bank (when logged in). We do not accept withdrawals to MasterCard or Maestro.

    36) Some money on your account may be tied to a promotion, these funds are called "Withdrawable with restrictions", and to withdraw them you first need to cancel the promotion they are linked to. Money marked as "Withdrawable" under Transaction in the Bank are ready to be withdrawn immediately. You may also have "Promo money" (money derived from a promotion) in your account. To withdrawal promo money you will first need to fulfil all the wagering requirements that belong to that promotion. When you meet all the wagering requirements your promo money will be added to your account as Withdrawable money and can be withdrawn thereafter. Read more about promo money at paragraph 54.

    At Bank (when logged in), you can see all of your pending withdrawals.

    37) You can only make a withdrawal via the Withdrawals page on the website in the Bank. Withdrawal requests via telephone, mail or other forms of communications will not be accepted.

    38) Withdrawals can only be made in the same name as used when registering to our site and to the same account from where the funds originated.

    39) You must make at least one deposit and wager your deposit at least once in order to be able to make a withdrawal.

    40) All minimum and maximum withdrawal levels are specified under Payments or Bank (logged in).

    41) At SaferGambling we process your withdrawals during business days, being Monday to Friday. We process your withdrawals as swiftly as we can. During the first 48 hours your money will be in a pending state, meaning that your withdrawal is being reviewed. During this period you may cancel your withdrawal free of charge. You can cancel your pending withdrawal by clicking Cancel under Transaction in the Bank section for that specific transaction. In addition there may be service time for your specific payment method, please visit Payments or Bank (logged in) for more details.

    If you cancel a withdrawal, the money will immediately be added back to your bank account. We reserve the right to withhold payments if we need further verification as stated in paragraph 48.

    42) Payments will be made to your preferred method, additional options and costs for our various payment methods can be found under Payments or Bank (logged in).

    43) Money that is subject to wagering requirements, for example, from a promotional offer must be wagered before they can be withdrawn. Read more about wager requirements at paragraph 51.

    44) If we accidentally happen to credit your account with money that is not yours whether due to a technical or human error or for any other reason, the amount will remain our property until the payment is reversed. If you notice that you have received money that is not yours, you are required to contact customer support as soon as possible. If you withdrawal money that does not belong to you before we become aware of the error, or had time to reverse the transaction, this will constitute a debt owed by you to us (without being influenced by laws or other legal means).

    45) For your security, you can withdrawal a maximum of 4,000 Euros per day, or according to agreement with customer support.

    46) All transactions are examined in order to prevent money laundering. All suspicious events are reported to the Maltese authorities. We reserve the right to suspend, block or close the player account in question, in unity with the "Prevention of Money Laundering Act". If you are aware of any suspicious activity related to any of the games on our site, we ask that you immediately contact our customer support.

    47) Withdrawals that have not been wagered in games will be closely examined in order to prevent money laundering.

    48) Our Finance Department can perform additional verification processes on withdrawals of more than 1000 Euros, but also reserves the right to perform it on smaller withdrawals. In this procedure, we may request additional documentation such as copy your passport, utility bill or bank statement.

    49) We reserve the right to charge a fee for payments which are not wagered in a game.

    50) If you win 100,000 Euros or more and want to make a large withdraw (over 50%), we reserve the right to divide the payment into several instalments such as ten individual instalments, paid at 10 % per month for 10 months until the full amount is paid. No interest is given on outstanding amounts.

    Promotion Scheme Conditions
    Version 1.1 dated 19th March 2015

    51) This is our second (1.1) version of our Promotion Scheme Conditions, it is valid until an update is issued. All changes and updates will be notified in advance. Such revisions will become effective immediately upon being posted on our site.

    52) We reserve the right to, at any time or at our own discretion, cancel and/or change promotions offered. If not other stated, we reserve the right to withhold and/or remove funds from rewards and promotions that have not been used within ninety (90) days from activation.

    53) We will periodically offer you, as a player, different forms of promotions by which you can be rewarded with promo money, free spins and other types of gifts. All additional money rewarded that is derived from a promotion such as winnings from free spins and winnings deriving from promo money is considered to be promo money and will be added to your balance as promo money exclusively (unless otherwise specified in the terms for the offer). Please note that specific wagering requirements apply to promo money (read more on Active promos at My pages). Please read the Wager Contribution Scheme, or the conditions stated in each promotion to learn more.

    54) At SaferGambling.com you can always withdrawal your real money. There are three terms used for your funds at SaferGambling, "Withdrawable funds", "Withdrawable with restrictions" and "promo money".

    "Withdrawable funds" can be withdrawn at your own convenience. "Withdrawable with restriction" are funds linked to a promotion (real money deposits that have generated promo money). Promo money is money derived from a promotion, your free spin winnings or other extra money, this money is linked to wagering requirements. Once the wagering requirements are fulfilled, for a specific promotion, the promo money will be added to your balance as "Withdrawable funds".

    "Withdrawable with restrictions" funds can be withdrawn after you cancel the specific promotion that is tied to the money you wish to withdraw. If you make a withdrawal before you have fulfilled your wagering requirements, all promo money as well as any winnings derived from promo money will be deducted from your account.

    It is SaferGambling.com's sole decision regarding the amount and which games contribute to the wagering requirements. Please check the Wager Contribution Scheme below or the specific promotion conditions.

    55) At SaferGambling we allow you to have more than one active promotion at the time, we allow you to "Stack" your promotions. We think that no one want to miss out on a good promotion, this is why we allow stacked promotions. You wager your promotions one by one, starting with the first promotion you claim. Then you wager them in chronological order from top till bottom as shown at Active promos (on My pages logged in). Please note that you can change order of the "pending" promotions, choosing which promotion to come next after the one in wager. You can also cancel your promotions under Active promos.

    56) If we have not stated that there are any wagering requirements for a promotion, the wagering requirement will be set to a standard amount of forty (40) times the promo money.

    57) Different games contribute differently to the wager requirements for our rewards. See Wager Contribution Scheme below:

    Wager Contribution Scheme
    Videoslots 100%
    Blood Suckers 50%
    Blackjack, Roulette, Baccarat, Punto Banco, Pontoon and Double Exposure 0%
    Video Poker 20%
    Oasis Poker 10%
    TXS Hold'em Poker and Casino Hold'em 10%
    Other games 100%

    58) All promotions at SaferGambling.com can only be claimed once per household, IP address and/or credit card number, unless otherwise agreed.

    59) Please note that it's only bets from promo money, according to the above Contribution Scheme that will contribute to wagering requirements for promotions. Bets from "Play for fun" do not contribute to wagering requirements.

    60) Please note that special conditions may apply to our promotions. Wager, validity time and other conditions may vary. In these cases, the special conditions will be described within with the promotion details.

    61) All our promotions have an expiration date. If you fail to meet the wagering requirements before the expiration date we then reserve the right, to cancel and/or deduct the promo money and any winnings derived from the promotion, from your account. If we have not stated any expiration date for a promotion, the expiration date will be set to seven (7) days from activation.

    62) If evidence of abuse/ fraud is found, we reserve the right to block or/and terminate your account and confiscate any and all existing funds at our own discretion.

    63) When playing in "Playing for real" mode (playing with real money or promo money i.e. not with "play for fun" funds), your real money is always used first. Real money never contributes to the wagering requirements of a promotion. As soon as your real money funds are finished, you will automatically start playing with promo money and start contributing towards your wagering requirements (provided that you have promo money in your account).

    If you have stacked promotions, meaning you have more than one active promotion, you will first contribute to the promotion in wager (the first one under Active promos).

    As soon as all wager requirements for that specific promotion are fulfilled or the promotion is forfeited (when you fail to meet any of the given requirements within the timeframe of the promotion) or if you run out of promo money, you will start to wager the next promotion in line. The next promotion to be wagered is the one on top of the Stacked promotions, as shown under Active promos (logged in).

    If you have an active promotion and decide to deposit more money, you first play with your real money until you are out of real money (since your real money is always used first and cannot contribute to wager requirements). You will then proceed to wager you promotion when you are out of real money or if you have made a withdrawal.

    64) You are free to cancel a promotion at any time. To do so, simply log into your account and cancel the promotion under Active promos, on My pages. Please note that when cancelling a promotion, any remaining promo money related to the specific promotion will be deducted from your account. Also note that promotions needs to be activated to be rewarded. A promotion is forfeited automatically when the value of it is 0,05 Euro or less.

    65) Vouchers with promo codes will trigger specific promotions to your account.

    66) We reserve the right to deduct any promo money and winnings derived from promotions if any of the conditions related to the offer or promotion are violated. Furthermore we can also withhold other funds in your account and apply such restrictions on account of any damages incurred due to your actions.

    67) These Promotion Scheme conditions may be available in different languages on our site. Please note that in the event of differences in conditions between the different languages and/or desktop and mobile versions, it is always the terms on SaferGambling.com's English desktop version that are valid and lay the basis of the legal relationship between you and us.

    68) Every promotion has its own specific rules. Note that some games may contribute less to the wagering requirements than others and some may not contribute at all. It is only bets derived from promo money that can contribute to wagering requirements, never real money, this is in accordance with the Wager Contribution Scheme found in paragraph 57.

    Use of our services
    Suspension of your account
    82) You can cease using our services at any time. In order to cancel your account, you must first cancel all pending wagers. The remaining money is paid after deduction of any withdrawal fees.

    You may close your account by following the instruction on My pages/ Security, or by sending such a request to support@safergambling.com. The customer support team will then finalize the closing of your account. You will be able to open your account again by sending a request to the customer support team. If you close your account, all funds excluding any promo money that might not be redeemable will be transferred to the bank account from where the funds originated.

    83) We reserve the right to cancel your player account at our discretion and are not obliged to provide you with a reason. In such event we shall refund any available funds from your account, any fee associated with your chosen payment method will be deducted.

    Inactive and dormant account
    84) Your account is considered inactive if you don not sign in with your username/email address and password on internet in one year (1 year).

    85) We will contact you through your registered email one month before your account become inactive. When inactive any balance on your account will be deducted.
    86) A dormant account is an account that there is money left on but has not been active the last thirty (30) months.

    87) If we do not receive acknowledged contact from you after 12 months, we will charge a handling fee of 5 Euro per month as long as there is money on your account. You hereby agree that we are allowed to deduct such a fee, on the first working day of each month after your account has been inactive. We will stop deducting the fee after thirty (30) months have elapsed or when you are out of funds on your account. If you reactivate your account within this period, we will refund your balance.

    88) If there is no activity on your account after last thirty (30) months, any remaining money will be refunded to you as a player. If we fail to receive contact from you, the money will be transferred to MGA. All refunds from inactive and dormant accounts are made automatically and are noted in the backend system of the administration interface of the website. The Key Official of SaferGambling is responsible for all the transfers to the MGA.

    You hereby certify:
    89) That you are the rightful owner of the account and play for your own pleasure.

    90) That you are at least 18 years old and of legal age for gaming in the country where you live.

    91) That you have verified that it is legal for you to use online gambling, specifically casinos in your jurisdiction, and that there are no legal or other restrictions that would prevent or prohibit you to participate in the casino.

    92) It is solely your responsibility to ensure that it is legal in your jurisdiction to play any of our casino games on the site. By wagering real money in our casino we deem that it is legal for you to do so in accordance to applicable law where you live. Please note that we neither warrant that it is legal to participate in casinos under the applicable law of your jurisdiction, nor enable you to contravene it. Furthermore we are not responsible if you use the casino at an illegal or non-authorized manner. If you have any doubts if it is legal for you to use our services and games, please consult a legal expert in the applicable law.

    93) That the money you deposit to your account does not derived from illegal activities.

    94) That you in no way participate in nor perform, manipulate or otherwise affect the game in an illegal or unfair way. Player collusion is not allowed nor are the use of devices such as robots, which may distort normal game play. We reserve the right to void all bets in the rooms of these events.

    95) That you only use credit cards and other financial instruments for deposit and withdrawals that are valid and lawfully belonging to you.

    96) That you only may use our services for your own use, in agreement with our terms and conditions, applicable laws, rules and regulations.

    97) That you are not a citizen of any of these following countries or territories: Italy, Spain, Malaysia, France, Guinea (French Guiana), Guadeloupe, Martinique, China, Hong Kong S.A.R., Mexico, Turkey, Israel or USA or other US regions including American Samoa, Us Virgin Islands, Puerto Rico, Guam, Northern Mariana Island, French regions including Mayotte, New Caledonia, Saint Pierre and Miquelon, Wallis and Futuna or Macao S.A.R (Second Special Administrative Region of People's Republic of China). Registration from these countries is prohibited.

    98) That all information you may give us, such as, but not limited to, identity, address, telephone and email are correct, true and complete. If such information changes, you must immediately update it under My pages or by contacting customer support.

    99) That you are responsible for paying any taxes or fees which are legally valid in the country where you play our games from.

    100) That you acknowledge that by playing our games, there is a risk that you will lose the money you put into your account.

    101) That you have no return privileges, or opportunities to interrupt an ongoing game when betting money on a game for real money. The money is deducted immediately from your account as you play for money.

    102) That you are nice and show respect to other players and our employees.

    103) We would also like to make you aware of that the sites user interface, design and software are protected by copyright and intellectual property rights owned by us or our partners. You use our site and services for your own private use in accordance to these terms and conditions, applicable rules and current regulations and laws.

    104) That you have noted that we reserve the right to change and or discontinue promotions and games available on our games page at our own convenience.

    105) No employee , consultants, agents, officers, directors of the company or any of its vendors , affiliates, suppliers or other third party partners are permitted to the site or its services directly or indirectly, for private use. Please note that this also applies to relatives (such as, but not exhaustive; all spouses, partners, parents, children or siblings) of such persons. Unless otherwise agreed.

    Play safe, responsible gambling
    106) If you need some time off you can block access to our games for a period of 5 days up to a maximum of three (3) months. Please contact Customer support or follow the instructions for self-exclusion at My pages/Security/Self-exclusion. If you choose to block your account on our site the action will be effective immediate, while blocking your account via email to our customer support will be effective from the time you receive a notification mail from our customer support that your account has been blocked.

    107) At Security/ Self-exclusion you can also choose to limit the amount you are able to place in a single betting round. When placing a higher bet than set, it will simply be cancelled.

    108) Under Security/ Self-exclusion you may also choose to set up a limit for maximum losses within a time period of seven (7) days. If you reach the limit, you will be blocked and not able to place any more bets. You can start playing again first after seven (7) days or after the specific time period that you have chosen.

    109) You may at your discretion choose to impose a maximum session time during which you are allowed to be logged in at Security/ Self-exclusion. When the time period expires, you will automatically be logged out of the site, and all game processes will be terminated.

    110) You may at your discretion choose to terminate your account. If you terminate your account all remaining funds will be transferred to your preferred payment method. When you have terminated your account it will not be accessible again.

    111) All requests for self-exclusion are administrated and executed immediately.

    112) If you wish to remove any restriction or lower your set limits, such changes will be activated after a cooling period of seven (7). However if you wish to increase your limits even more, the new limits will be effective instantly.

    113) Please note that any self-exclusion request only applies to your account on SaferGambling .com, and not to other sites operated by us.

    114) Player Level Notifications.

    Player Level Notifications (PLN) helps you to keep track on your gaming. You can set your PLN by choosing one of our pre-set profiles or by creating your own.

    You can change your PLN settings at any time. Please note that the PLN are not to be confused with the Responsible Gaming settings which are binding and cannot be easily changed. When reaching a limit you are given a warning notification telling you that you have reached your pre-set limit and you will be asked if you wish to take a break or to continue playing. Hence the PLN are not binding, it is your choice to follow them or not.

    At PLN you can set four (4) different setting. As mentioned above you can also choose between four (4) pre-set levels, all levels has pre-set settings for: maximum net deposit (deposit-withdrawals), maximum bet amount, maximum loss per week (seven day period, Monday-Sunday). You can also set playtime notifications, so that you get a reminded after for instance 20 minutes playtime. Read more about the Player Notification Levels at My pages under Security/Player Level.

    Other rules
    115) In this agreement we sometimes refer to rules, terms and conditions which are found on separate links from this page (e.g. specific game rules). You hereby accept these terms and conditions, as part of this agreement.

    116) If we have misconfigured a campaign, we reserve the rights to correct the mistake and alter your player account.

    CASINO
    In regards of Casino we refer to all games featured on the game page. SaferGambling.com's Casino is operated by Gaming Trading Limited and holds the following licenses: MGA/CL1/978/2014 and MGA/CL1/979/2014, both issued on November 13th 2014 and regulated by the Malta Gaming Authority under the Remote Gaming Regulations (LN176/2004). Our casino is powered by NetEnt Malta Limited (NetEnt) and Yggdrasil Gaming LTD (Yggdrasil). NetEnt and Yggdrasil operate under their own gaming licenses under Maltese law. All disputes, questions or complaints in relation of the games provided on this site are handled by SaferGambling.com, please contact customer support for further instructions. Some games may have specific terms and conditions, by agreeing to our terms and conditions you also agree to those specific terms and conditions.

    Privacy policy
    117) We are subject to Maltese legislation and manage your personal data according to the Data Protection Act 440 (http://www.idpc.gov.mt/). Data shall be processed and/or managed by persons authorized to do so in accordance with the act.

    Please be aware that we may provide your personal information:
    - To companies that provide services to help us with our business activities such as but not limited to card processing, payments, identity verification and customer support. These companies are authorized to use your personal information only as necessary to provide these services to us.
    - To comply with our legal and regulatory duties and responsibilities to the MGA and/or any relevant licensing and regulatory authorities as well as all duties and responsibilities owed under any other applicable legislation and to any other applicable regulators in other jurisdictions.
    - As required by law such as to comply with a summons, or similar legal request.
    - When we reasonably consider, in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
    - To any other third party with your prior consent to do so.

    118) For your safety, we also used the PUL (personal data Act (1998: 204), (http://www.riksdagen.se/sv/Dokument-Lagar/Lagar/Svenskforfattningssamling/Personuppgiftslag-1998204_sfs-1998-204/?bet=1998:204)), as a guideline when managing your personal information.

    119) We work hard to protect your personal information and your privacy is respected and handled in a professional manner.

    120) By agreeing to our terms of service, you give us permission to collect and use your personal information, in order to give you access to our site, our games and other services.

    121) We use your personal information so that we can provide the opportunity to play our game and to make relevant transaction in regards to your gambling. We may also use your personal information to inform you of promotions, changes and important updates to the game page and our services. If you which not to be informed about promotions and other direct marketing; you can adjust your setting on Messages, on my pages.

    122) Furthermore, we also use your personal information for the purposes of carrying out verification procedures in relation to your use of our games and gambling.

    123) We only provide your personal data to third parties; if it is necessary to meet your requirements (e.g. payments), if it directly relates to your gambling, or if we are required to by law. We have suppliers and partners responsible for certain parts of the functionality and operation of the site that also have access to your personal information. We store all collected data and manage them confidential. You may request access to the personal data we have collected about you, through customer support. You hereby agree to all such disclosure.

    124) In order to offer you the fastest possible service, we, or our service partners may transfer your personal data to other countries.

    125) We want to make you aware that we in the processing of your account and your transactions may have recourse to credit information, fraud and anti-money laundry agencies. These companies may keep records of your personal information. You hereby agree to such disclosure.

    126) You must immediately update your account if any of the personal information you provided at registration is changed My profile.

    127) Regardless of the above information, we reserve the right to publish details about specific winnings for individual players on our site and in our marketing. Such publication may contain username, first name, gender, age and location as well as the amount of the winnings. You hereby agree of such disclosure.

    128) You hereby acknowledge that we occasionally inform you about updates on our site, services, and promotions. If you do not want to receive promotional offers via direct marketing, you can forgo this via Messages. You will at all times be able to access of our offers in Messages under My account.

    COOKIES
    129) We use so-called cookies. A cookie is a small text file that our site asks to save on your computer. The cookie helps us to remember information about your visit, such as, which language you prefer, your favorite games, and other settings. This information helps in your next visit and makes the site more user-friendly.

    130) We use cookies for a number of reasons. Primarily, we use them to give you a better service, develop and improve our services. Examples of the use are to simplify your login (your email address/username is prefilled in the login box).

    131) We comply with the electronic communications Act (2003: 389) (http://www.riksdagen.se/sv/Dokument-Lagar/Lagar/Svenskforfattningssamling/_sfs-2003-389/). Read more about cookies at the Post and Telecom Agency game page (http://www.pts.se/sv/Bransch/Regler/Lagar/Lag-om-elektronisk-kommunikation/Cookies-kakor/Fragor-och-svar-om-kakor-for-webbplatsinnehavare/#vad's cake).

    132) To disable cookies please refer to your Web browser. We ask you, to note that by switching off cookies your usability of the site may be affected negatively.

    Feedback and complaints
    133) Let us know what you think! Do you have feedback, dispute or a complaint about our service? Please contact our customer support via e-mail or chat and we will do our utmost to resolve your issue as quickly as possible in the best possible way. Our support agents handle all complaints and disputes, and forward them to the responsible person in the organization of SaferGambling or the relevant entity if they are not able to solve the issue immediately. If you have any other concerns or questions, please contact us at hello@safergambling.com.

    134) If you are not satisfied with our response or how we have managed your case, please contact the Malta Gaming Authority, at address Suite 1, Level 3, TG Complex, Brewery Street, Mriehel, Birkirkara Malta BKR3000, or by phone; + 356 21316590/1/3/4, + 356 2546900 or via e-mail; support.mga@mga.org.mt

    Failed or interrupted games
    135) Please note that we are not responsible for any technical malfunction, downtime, server failures or political interference in the game. We will review each case on a case by case basis and issue refunds after our reviews at our sole discretion.

    136) We take on no responsibility for any loss and or damage which are deemed or alleged to have been caused by or arose in connection with our site or its content, including without limitation; interruptions in the operation of transmissions, disfigurement or loss of data, wire- or communications failure, or any person's misuse of the site and or its content or any errors or omissions in the content.

    137) In case of system failure in the Casino, all bets are void.

    138) If a game is cancelled due to a system failure, we will refund the amount wagered in the game by, first and foremost, credit your account, or by other agreed payment method.

    139) If a game is disrupted by that your telecommunications system or computer system fail or errors and prevents you to continue playing, the game ends automatically. When the system is recovered, you can find the result on My pages, any profit is transferred to your game account immediately.

    140) You must inform us as soon as he or she becomes aware of any errors with respect to your account or any calculations with respect to any bet placed or any currency conversion.

    141) In the event of any system failure or game error (a divergence from the normal functioning of the game logic for whatever reason) that results in an error in any odds calculation, charges, fees, bonuses or payout, or any currency conversion as applicable, ('System Error'), or an error in published odds or paytables we will seek to place all parties directly affected by such error in the position they were in before the error occurred. Notwithstanding this, we reserve right to declare null and void any bets that were the subject of such error and to take any money from the account relating to the relevant bets. In all circumstances whereby we (in our sole discretion) determines as error has been used to gain an unfair advantage, we reserve the right to consider this activity to be subject forfeiture and account closure.

    Limitations of liability, warranties
    142) You visit our site and participate in our games and services at your own risk. We provide our site, services and our games without warranty, whether expressed or implied.

    143) Without affecting the aforementioned provisions we, our employees, business partners or service providers do not guarantee the following:

    144) That our site, software, games or services are fit for their purpose, free from error, or accessible without interruption.

    145) They shall further not be liable for any losses, damages, costs or expenses (indirect, direct) occurring in relation to your use of our site, our games and or services.

    146) By registering to SaferGambling.com, you fully agree to fully indemnify and hold harmless, us, our employees, directors, partners, and service providers for any losses, damages, costs, expenses, liabilities and claims that may occur in relation to your use of our site, our games and/or services.

    Penalties, violations and termination
    147) If we have reason to suspect that you break or that you actually violate our terms of service and rules, we reserve the right to suspend, not opening or closing your game account; withhold money in your account and to use this money for any damage caused by you.

    148) If we suspect that you in the use of our site, our games or services are involved in illegal or fraudulent activities, or that you are in breach of our terms and conditions, or otherwise could harm our business, we reserve the right to block or terminate your account, or cancel bets entirely at our sole discretion.

    149) You agree to this agreement, that we are the sole decision maker of whether you violated our terms and conditions or not, in a manner that results in that we block or terminate you account.
    Intellectual property and copyright

    150) Gaming Trading Limited is the rightful owner of the brand SaferGambling and its logo. Unauthorized use of the trademark and logo may result in prosecution.

    151) URLs associated to Gaming Trading Limited may not be used on any other site or the digital platform unauthorized without prior written agreement.

    152) Gaming Trading Limited is the rightful owner or licensee of the rights to the technology, software and business systems used on this site.

    153) The structure and content of our websites are subject to copyright © and database right in the name of Gaming Trading Limited. All rights reserved. All graphics, images, photographs, animations, videos, music, audio, text, code, files and links on our website are covered by copyright or other intellectual property rights and is the company's or any of our licensees. The site may not be reproduced, stored or transmitted in parts or in its entirety without written agreement from us.

    154) Your registration and use of our system does not allow any rights to the intellectual material contained in our system.

    155) You need a written approval from us before linking to our site.

    156) You certify that you will not use any tools either automatic or manual to examine our website and or its content. Any unauthorized use or reproduction may lead to prosecution.

    Severability clause
    157) If any of the provisions of these terms and conditions are deemed unenforceable or illegal, they should be separated from these conditions and all other provisions should continue to apply unaffected by such provisions.

    Transfer
    158) We own the exclusive right to assign this agreement and reserve the right to assign or otherwise lawfully transfer this agreement. You have no right to assign or otherwise transfer this agreement.

    Entire agreement
    159) These terms and conditions, together with any external terms and conditions (e.g. terms and conditions attached to all games) constitute the entire agreement between you and us and supersede all contemporaneous or prior communications and proposals, whether oral, written or electronic, between you and us, in respect of our site, except in the event of fraud.

    Applicable legislation and jurisdiction
    160) As we have our registered office at Malta therefor these terms and conditions are subject to the Laws of Maltese. The parties submit to the Maltese court and/or rules of arbitration in accordance to the Malta Arbitration Act, administrated by the Malta Arbitration Centre (http://www.justiceservices.gov.mt/DownloadDocument.aspx?app=lom&itemid=8854&l=1).

    161) You agree that unless otherwise mentioned that the games are organized in Malta and that you are involved in the game in accordance with above jurisdiction. All contract-related relationships between you and us should be deemed to have been concluded and implemented by the parties at our registered address in Malta.

    162) You agree that any and all disputes, controversies, or claims arising in connection with these terms and conditions, or the breach, termination or the validity thereof shall be handled solely by the jurisdiction of Maltese courts.

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    Rules of the games

    The game rules for our casino games can be found in the lower left corner of our games, in game mode (see below pictures). We have different game providers hence why the icon for rules may vary. Games from NetEnt Malta Limited (NetEnt) are displayed with a question mark icon and Yggdrasil Gaming (Yggdrasil) illustrate their rules with a lined paper icon.

    If you would like to get more information on the game you're about to play, just click on the info symbol located in the top right corner of the game page.

    How to play

    Right now you are only a few steps away from being a part of SaferGambling's exciting world of online gaming. Check out the info on how to play and do not hesitate to contact Customer support if you have any questions.

    1.1) Open an account and choose your password
    The first thing you need to do is to register. Click on the "Open account" banner at the upper-right corner of the home page or the round red button in the middle of the home page. Choose a password and add it to the registration form on the following page. Please note that your password must contain 8–16 digits and at least digits one lower-case letter (a–z), one upper-case letter (A–Z) and one digit (0–9). We recommend that you use special characters (!&#/?) for your password, which is not mandatory but makes your password stronger.

    1.2) Fill in the form and register
    Fill in all the information required. For your own safety we kindly ask you to fill in your social security number and your private mobile number. A secure gaming environment is very important to us and we use your social security number to make sure that it's you that is opening your account.

    We use a double verification system, which means that you will get both an email and a verification code via SMS to activate your account.

    1.3) Check your mobile
    You should now have received a text message (SMS) with a verification code. Fill in the code on our site to verify your account, it's step three in the registration process. Did you not receive an email or SMS? Please contact Customer support.

    The double verification system is used in order to make sure that it is you and only you that is creating your account.

    1.4) Player Level Notifications (PLN)
    PLN is an optional help tool that we have created so that you can keep better track of your gaming. You can at this point choose to set your PLN settings or skip this step and change the settings for PLN later on or whenever you feel like it.

    1.5) Choose a welcome gift and make a deposit
    The registration is almost completed and it?s time for you to choose your welcome gift. Pick the welcome gift that you like the most by clicking on the button below it.

    Make your chances of winning ever greater by making a deposit! You can play all of our games in Free play mode, but unless you make a deposit you won't be able to hit the big win.

    2) Play, bet and win
    Let the fun begin! You are now all set to start playing and winning. At SaferGambling.com we only collaborate with the best game providers on the market, which makes it possible for us to offer you a safe, secure and entertaining gaming environment. The games at SaferGambling.com are created by NetEnt Malta Limited and Yggdrasil Gaming.

    3) Play safe
    Spending time on SaferGambling.com should be exhilarating, fun and safe. It?s easy to get caught up in our games, that's why we offer you different ways of keeping track of your gaming. Learn more about responsible gaming at the "Why SaferGambling?" page.

    4) Withdraw your winnings We love winners and we hope that you will have a lot of joyful and victorious moments here at SaferGambling.com. When you win, your winnings will instantly be added to your account and you're able to withdraw your winnings at any time, free of charge.

    FAQ Why SaferGambling? About SaferGambling Contact us
    Find answers to common questions:
    Search
    Frequently asked questions
    My account
    What is "My pages"?
    What can I do on My pages?
    How do I register and how do I setup an account?
    I have forgott my password! How do I get a new one?
    I have forgotten my email. How do I recover my email address?
    Where is the Profile page located and what is it for?
    I want to change the details for my account. How do I change my account details?
    Deposits
    I'm out of money on my SaferGambling account. How do I make a deposit?
    I want to make a deposit from my bank account, what do I do?
    I can't make a deposit. What's gone wrong?
    I made a deposit to my account but the money has not been credited to my SaferGambling account. What's happened?
    I made a deposit to my SaferGambling account. When will the money be available on my account?
    What deposit payment methods are available on SaferGambling.com?
    Are there any transaction fees for deposits?
    Is it possible to make a deposit using someone else's credit card or account?
    Can I set or change my deposit limit?
    There is a credit card transaction listed from Gaming Trading on my credit card statement, is this from SaferGambling?
    There is a credit card transaction made to Gaming Trading specified on my credit card statement. I did not make a deposit that day, what has happened?
    Withdrawals
    I've won and I want to withdraw! How can I withdraw money from SaferGambling?
    I want to make a withdrawal to my bank account, what do I do?
    I made a withdrawal, when can I expect to have the money in my bank account?
    I tried to make a withdrawal, but it didn't work. What's wrong?
    Are there any transaction fees for withdrawals?
    How long does it take for a withdrawal to show up on my SaferGambling account?
    I want to cancel my withdrawal. Can I cancel my withdrawal?
    Is it possible to make a withdrawal to someone else's credit card or account?
    I accidentally filled in the wrong bank account details when making a withdrawal, what will happen now?
    I cannot make a withdrawal to my MasterCard/ Maestro. Is it possible to make a withdrawal to MasterCard/ Maestro?
    What are BIC, SWIFT and IBAN codes?
    What does "Withdrawable with restriction" mean?
    What is "KYC"?
    Promotions
    What is a promotion?
    What is promo money?
    What is a Promo code and how do I get one?
    How do I cancel a promotion?
    What are free spins?
    What is a wager/wagering requirement?
    How do I get the Pre payday promo?
    Do you want more promotions (bonuses)?
    Verify your account
    I have been told to send in/upload verification documents. Why do I need to upload these documents?
    How do I verify my account?
    How do I prove my identity?
    How do I prove my address?
    Which file types are supported for upload?
    Games & Jackpots
    What is a wild substitution?
    What is a scatter?
    What is a progressive jackpot?
    What is a pooled jackpot?
    What does payout percentage stand for?
    Why are my latest played games different on mobile and desktop?
    Security
    What is Player Level Notifications (PLN)?
    How do I set limits for Responsible gaming?
    Can I take a test to find out if I play too much?









    What is "My pages"?
    My pages is where you'll find your personal information, gaming history, promotions and security settings.
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    What can I do on My pages?
    On My pages you can keep track of all your activates on SaferGambling.com, such as game history, deposits and withdrawals, activate promotions (bonuses), receive special deals, change your settings etc.
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    How do I register and how do I setup an account?
    To open an account and get access to My pages you first have to register.

    Registration step by step:

    Click on any of the "Open account" buttons (for instance at the upper right corner of the index page), or click "Sign up now" on the round button found on the same page.

    Step 1

    Open an account

    Enter your preferred email address, a personal username and password. We advise you to use a unique password for this site. Find out how to make a strong password by hovering over the "i" next to the password box.



    Step 2

    Fill out your personal information and complete the registration form. Your mobile number is important as it is used to verify your account. Add your mobile number without the first 0.



    Step 3

    Time to check your email and mobile!

    You should now have received an email with a verification link to our site and also a text message to your mobile phone containing a verification code.

    If you did not receive our email, please contact Customer support.

    Step 4

    Verify your account

    Now it is time to verify your account. Enter the verification code that was sent to your mobile and verify your account. You are now ready to use your welcome gift, deposit and start playing!

    If you did not get the SMS verification code, please contact Customer support.

    Step 5

    Like to play and win, but hate to lose your life savings? With The Player Level Notifications (PLN) you can keep better track of you gambling. The PLN is a helping hand and gives you the opportunity to set different gaming levels. Read more at the PLN section of the FAQ or at My pages/Security/Player Level when logged in.



    Step 6

    Choose your welcome package!

    Your registration is now completed and you are ready to start playing. Choose your preferred welcome package by clicking the button under preferred one. If you do not want any welcome package you simply click the "Skip welcome promo" button.
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    I have forgott my password! How do I get a new one?
    Click on the "Sign in" button at the upper right corner of the index page. Then click "Forgot your password/email?" and enter your email address (the one used when you registered).

    You will be sent a text message with a verification code to your mobile. Enter the code to the verification code field and then set a new password.
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    I have forgotten my email. How do I recover my email address?
    Click on the "Sign in" button at the upper right corner of the index page. Then click "Forgot your password/email?" and then "I have forgotten my email".

    At the following step, add your first name, last name, date of birth and mobile number. It is important that you add the same phone number as when you registered, since we will send a confirmation code to that number.



    When you receive the code, please enter it in the following step and your registered email will appear.

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    Where is the Profile page located and what is it for?
    Log into your account and choose Profile on the right side in the My pages menu. The Profile page contains your personal details and it's where you can change your profile picture, username and password. Please contact Customer support if you wish to change your email address. You can also change the settings for promotions, offers and news at the Profile page.
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    I want to change the details for my account. How do I change my account details?
    Sign in to your account and choose Profile on the right side in the My pages menu. At the Profile page you can change your address, phone number and password. Confirm your changes by clicking "Save changes".
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    I'm out of money on my SaferGambling account. How do I make a deposit?
    You access the deposit page as stated below:

    Choose "Bank" in the upper right menu you will get access to the Deposit page and your wallet.

    You can also reach the Deposit page and wallet by clicking any of the red "Make a deposit" buttons available on various places on the website.

    Choose your preferred payment method:

    Choose among our popular payment methods (you'll find all available methods on the Deposit page) and follow the instructions. The minimum deposit amount is €10.
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    I want to make a deposit from my bank account, what do I do?
    To make a deposit using your bank account you need to be logged in to your SaferGambling account. Follow the instructions on "I'm out of money on my SaferGambling account. How do I make a deposit?"

    Choose Trustly (Instant online banking transfer) as your payment method and follow the steps. At the end of the process you will be asked to state your bank information to complete the transfer.

    It is important that you remember to state the reference number given when completing the deposit from your bank. We use Trustly to conduct bank withdrawals and deposits. Read more about Trustly at the Payments page.
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    I can't make a deposit. What's gone wrong?
    Make sure that you have filled in all necessary information correctly. Check again to ensure that you have entered all your account details correctly. Are you using any of our supported payment methods? Are you on the deposit or withdrawal page?

    If you still have problem depositing:

    Delete your temporary Internet files, history and cookies and restart your browser. You can also try to reload or change your browser, we recommend Google Chrome.

    There might be several other issues affecting your deposit. Are you using Verified by VISA or MasterCard? Check the secure code. Some payment methods have limits for weekly withdrawals, international payments and online payment restriction. Do you have enough funds in your account?

    If the error persists, we advise you to contact your bank or Customer support for further assistance.
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    I made a deposit to my account but the money has not been credited to my SaferGambling account. What's happened?
    We advise you to ensure that the transaction was actually processed from your card/bank account. If the transaction was completed and your account still hasn't been credited, please contact Customer support for further assistance.
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    I made a deposit to my SaferGambling account. When will the money be available on my account?
    All deposits are instantly credited to your account.
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    What deposit payment methods are available on SaferGambling.com?
    We accept VISA, VISA Electron, MasterCard, Maestro, Bank Transfer (Trustly), Neteller and Skrill. Please note that Neteller do not support transactions to or from France, Germany and Spain.You can read more about our payment methods under Payments, which you'll find at the bottom of every page.
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    Are there any transaction fees for deposits?
    We charge a fee set at 2,50 % for credit card deposits (VISA, VISA Electron, MasterCard and Maestro) but all other available deposit methods are free of charge. Please bear in mind that even if we do not charge you for a specific payment method, your bank or provider may charge a fee. Please contact your bank/provider for further information.
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    Is it possible to make a deposit using someone else's credit card or account?
    Unfortunately, due to legal restrictions, you are not allowed to deposit funds via a credit/debit card or other account belonging to someone else, i.e. cards and accounts not issued in your own name – even though you have the consent of the rightful owner. If you do not have a credit/debit card, please use another payment alternative.
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    Can I set or change my deposit limit?
    Yes, there are two ways of setting limits to your deposits. You can choose between setting your Player Level settings for Net deposits, which is a reminder that gives you the choice of following the set limits or not when reaching them, or use the more strict settings for Responsible gaming below Set limits. Any decrease of your limit is effective immediately but if you wish to increase your limit the change will be put into effect after 7 days. The 7-day period also gives you the opportunity to reevaluate about your decision.

    You will find both settings at My pages/Security (logged in).
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    There is a credit card transaction listed from Gaming Trading on my credit card statement, is this from SaferGambling?
    Yes, all transactions on SaferGambling are listed as Gaming Trading transactions on your payment statements. This is because our license is listed as Gaming Trading of which SaferGambling is a brand.
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    There is a credit card transaction made to Gaming Trading specified on my credit card statement. I did not make a deposit that day, what has happened?
    Credit card deposits may take between 3–5 days to transact, why the transaction may appear on your statement accordingly.
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    I've won and I want to withdraw! How can I withdraw money from SaferGambling?
    You can withdraw money to the same payment option as you have used for deposit. You access the withdrawal page as stated below:

    Choose "Bank" in the upper right menu to access your balance, then choose "Withdrawal" in the menu.

    You can also reach the withdrawal page and balance by clicking any of the red "Make a withdrawal" buttons available on various places on the website.

    Then choose your preferred payment method:

    Choose among our popular payment methods (you'll find all available methods on the Withdrawal page) and follow the instructions. The minimum withdrawal amount is €20.
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    I want to make a withdrawal to my bank account, what do I do?
    To make a withdrawal to your bank account you need to be logged in to your SaferGambling account. Then follow the instructions on "I have won and I want to withdrawal! How do I withdrawal money from SaferGambling?"

    Choose Trustly (Instant online banking transfer) as your payment method and follow the steps.
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    I made a withdrawal, when can I expect to have the money in my bank account?
    Usually you get your money within 1&ndash2 business days. However, as we process and check all withdrawals manually we reserve the right to approve withdrawals within 48 hours on business days.
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    I tried to make a withdrawal, but it didn't work. What's wrong?
    Have you filled in all the necessary information correctly? Are you using the same payment method as you deposited with?

    Reload the website and check the amount you are trying to withdraw so that it does not exceed your current balance. Make sure that you have entered your account number correctly. Are you using any of our supported payment methods? Are you on the deposit or withdrawal page?

    Have you meet all wagering requirements from any active promotions? If so, you can cancel the active promotion and then make a new withdrawal. Note that if you cancel the promotion, you will lose the promotion money.

    If you still have problem making a withdrawal:

    Delete your temporary Internet files, history and cookies and restart your browser. You can also try to reload or change your browser, we recommend Google Chrome.

    If you still cannot make a withdrawal, please contact Customer support for further assistance.
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    Are there any transaction fees for withdrawals?
    No, all our withdrawal methods are free of charge.
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    How long does it take for a withdrawal to show up on my SaferGambling account?
    Your money is instantly deducted from your account once your withdrawal has been confirmed. The confirmation can take up to 3 banking days depending on which payment option you are using. Please click on the "Payments" link in the footer for details.
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    I want to cancel my withdrawal. Can I cancel my withdrawal?
    Yes, if you want to, you can undo your withdrawal as long as it hasn't been approved and processed (you have up to 48 hours to cancel a withdrawal). Visit Bank (in the upper right corner) and then Withdrawal to cancel your withdrawal.
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    Is it possible to make a withdrawal to someone else's credit card or account?
    For your safety it is not permitted to withdraw funds to anyone else's account or credit card. You can only withdrawal the same way that you deposited. If your stated details of the account don't match your original deposit method, your withdrawal may be cancelled, delayed or even lost.

    Please note that we cannot be held responsible for paying out a withdrawal to the wrong account based on the details you have provided us with. Therefore make sure that all details of the account are correct before you make a withdrawal.
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    I accidentally filled in the wrong bank account details when making a withdrawal, what will happen now?
    If you suspect that you have filled in the wrong details making a withdrawal we kindly advice you to contact Customer support.

    Please note that we cannot be held responsible for paying out a withdrawal to the wrong account based on the details you have provided us with.
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    I cannot make a withdrawal to my MasterCard/ Maestro. Is it possible to make a withdrawal to MasterCard/ Maestro?
    Unfortunately we currently do not provide a withdrawal option for MasterCard and Maestro. If you made a deposit using MasterCard or Maestro you can make a withdrawal to your bank account using Trustly.
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    What are BIC, SWIFT and IBAN codes?
    BIC is more commonly known as a SWIFT code is an international standard for identifying banks in context with foreign payments.

    IBAN is used to make payments to and from abroad and it's an international standard for identifying bank accounts. The purpose of The International Bank Account Number (IBAN) is to make payment faster and secure.

    SWIFT, BIC and IBAN numbers can usually be found within your Internet banking details or on your bank statement. Please contact your bank for further information.
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    What does "Withdrawable with restriction" mean?
    "Withdrawable with restriction" are money linked to a promotion (deposits made with real money, that have generated promo money). To withdraw this money, you need to cancel the promotion that the money is linked to.
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    What is "KYC"?
    We are required to verify our customers' identity and addresses to the Malta Gaming Authority (MGA) and the European Anti-Money Laundering regulations. To do this we conduct a so called Know your customer (KYC) procedure. By uploading documents confirming your identity, your address and a copy of your credit card, or bank statement (depending on your preferred payment method), you help us conduct the KYC. Uploaded documents are safely stored on an encrypted server.
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    What is a promotion?
    A promotion, commonly known as a bonus, can be extra money to play for (promo money), free spins or another type of gift. Our General promotion rules, which you find at the Promotion page, apply for all promotions together with the specific rules for each promotion.
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    What is promo money?
    Promo money is money that derives from a promotion. All promo money has wagering requirements, which you have to meet before the promo money can turn into withdrawable money (real money). An example of promo money:
    If a promotion gives you €50 extra to play for if you deposit €20 or more, then the €50 is the promo money.
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    What is a Promo code and how do I get one?
    A promo code is a code associated with a promotion (bonus). It can either activate free spins, promo money or other events alike, give you access to a tournament etc. The specifics are listed together with the promo code.

    You can enter a Promo code in the Promo code box on Available promos (logged in) or in the second step of deposits. Different rules apply to all promo codes, regarding expiry date, combining with other promotions etc.

    We offer promotions in our advertising on TV, radio, Internet etc. We also send promotions and other great offers to all SaferGambling players via email and SMS. Are you not receiving any promotions or offers, but wish to? Visit My pages/Profile and choose how to receive it at the bottom of the page.
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    How do I cancel a promotion?
    To cancel a promotion (bonus), sign in to your account and go to My pages/My promotions/Active promos and click on the "Cancel promo" button next to the promotion that you wish to cancel.
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    What are free spins?
    Free spins are a gift from us to you, let lets you spin our slots a number of times for free. Free spins have to be activated and used within seven days from when you deposit for the free spin promotion (free spin bonus), otherwise the free spins will be forfeited.
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    What is a wager/wagering requirement?
    A wager is an amount risked or staked on a bet. Wagering requirements are a part of all SaferGambling promotions and it is the amount that you need to wager to be able to withdraw the reward amount as actual money.

    E.g. if the wagering requirement is 35 times the reward amount and you get €40 in reward, you have to wager it 35x40=€1 400 before you can withdrawal the reward money.

    A wagering requirement also have a set time limit within its requirements, which needs to be met.
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    How do I get the Pre payday promo?
    To be able to choose and activate the Pre payday promo, you must have made a deposit of at least €20 the previous calendar month.
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    Do you want more promotions (bonuses)?
    We reward active players with different kind of promotions. With "active" we mean players that play for real money.
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    I have been told to send in/upload verification documents. Why do I need to upload these documents?
    We value your safety at SaferGambling.com so to ensure a safe gambling experience we preform daily safety checks.

    By providing us with documents and securing your account, we can better prevent fraud and hijacking of your account. We also need these documents in order to comply with our gaming license requirements. This process will help us to ensure we are dealing with the right person, and that the card or account details belong to the right person. You are usually asked to upload documents in relation to withdrawals.
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    How do I verify my account?
    Which documents you need to upload in order to verify your account depends on what payment method that was used. Once you have uploaded your documents you will not need to do it again (however if you change any of your personal settings you may need to upload updated documentation). All uploaded information is stored on an encrypted server. You can either upload your documents proactively in advance, or once requested from us.

    It is easy to upload documents, simply use your digital camera, webcam or smartphone and take a picture of the documents whit all required info showing and then upload them at the Document page.

    If you are asked to upload your documents you can either follow the link in received email (given that you have been sent a request), or the instructions of our Customer support.

    To upload your documents you need to log in to your account and choose Documents in the My pages menu. Follow the instruction below Documents to verify your account. When the documents have been confirmed we will send you a confirmation email. If you do not receive the email, please contact Customer support.

    Maximum file size is 10 MB.
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    How do I prove my identity?
    To prove your identity you need to upload a copy/photo of a valid accepted identity document. Accepted documents are: passport, driver’s license, or a valid identification card issued by your bank or post office.

    You will need to upload a picture of both the front and back of the chosen identification document. Also make sure that the expiry date is visible on the copy.

    Please note that the maximum file size is 10 MB. When the document has been confirmed we will send you a confirmation email. If you do not receive the email, please contact customer support.
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    How do I prove my address?
    In order for us to confirm your address you need to upload a copy of a bank statement, water or electric bill. Your document cannot be older than six months, all four corners of the copied document must be visible and on bank statement screenshots or copies your full name and account number must be visible. You may conceal all sensitive data such the amounts in the bills or statements as long as the data we are requesting is clear and visible for verification.

    Please note that the maximum file size is 10 MB. When the document has been confirmed we will send you a confirmation email. If you do not receive the email, please contact Customer support.
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    Which file types are supported for upload?
    Take a screen shoot, a photo using your smartphone, digital camera or scan the documents. We accept the following formats for upload: JPG, PNG, GIF and PDF. To speed up the verification process you can also name the file to describe the type of document you are uploading, e.g. ID, Passport, proof of address, bank statement, credit card and so on.

    Make sure that the information is in color and that it is clearly readable. Also note that the maximum file size is 10 MB, and that you get a confirmation email within 48 hours from upload. If you do not get the confirmation email within stated timeline please contact Customer support.
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    What is a wild substitution?
    A wild substitution is a symbol that can substitute all regular symbols in order to create winning bet lines. You will discover different kinds of wilds depending on which game you play, e.g.:

    Regular wild: Substitute all regular symbols in order to create winning bet lines.
    Multiplying wild: Regular wild functionality + multiplies winning bet lines.
    Sticky wild: Regular wild functionality + stays for more then one spin.
    Expanding wild: Regular wild functionality + expands over entire reels.
    Walking wild: Regular wild functionality + stays for more then one spin and "walks" from one reel to the next after every spin.
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    What is a scatter?
    A scatter is a valuable symbol that can award you with free spins and help you complete winning bet lines.
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    What is a progressive jackpot?
    A progressive jackpot is a jackpot that increases for every player that bet on the game related to the jackpot.
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    What is a pooled jackpot?
    A pooled jackpot is a jackpot that players from different gaming sites adds up to by betting on the game related to the jackpot. Therefore, a pooled jackpot has great possibilities to become incredibly valuable.
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    What does payout percentage stand for?
    Payout percentage is the player's chance (in percentage) to win more then he or she bets.

    We update the total payout percentage of the games on our site every 24 hours.

    All of our games also have an individual theoretical payout percentage, calculated by the game providers.
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    Why are my latest played games different on mobile and desktop?
    Though the game that you played most recently on desktop exists on mobile, it will not show as you latest played game on mobile. The reason for this is that the same game, Gonzo's Quest as one example, is read in differently for mobile and desktop.

    Therefore, on mobile you will see your latest played mobile games and on desktop your latest played desktop games.
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    What is Player Level Notifications (PLN)?
    PLN is a tool that helps you to keep track on how much you play.

    In the registration process or at My pages/Security/Player Level (logged in) you can choose from four preset profiles: Beginner, Casual player, Expert and High roller (see scheme below). You can also choose to set all settings for PLN yourself, without any preset profile.

    PLN is optional and all settings can easily be changed later at My pages/Security/Player Level. If or when you reach the limits for PLN, you will be given a notification. The notification will ask if you wish to take a break or continue playing.

    Regardless of what time limit you set, you will get an MGA regulated "Reality check" notification every 60 minutes. This notification contains a summary of your bets, winnings and losses.

     
    PLAYER LEVEL NOTIFIACTION SCHEME
    Weekly Beginner Casual Expert High roller
    Maximum net deposit €100 €300 €1 000 €5 000
    Maximum bet amount €1 500 €6 000 €25 000 €150 000
    Maximum loss amount €750 €3 000 €12 500 €75 000
     
    Daily
    Playtime 80 min 140 min 200 min 300 min
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    How do I set limits for Responsible gaming?
    To set more strict limits then the ones for Player Level Notifications, go to My pages/Security/Set limits (logged in) and set your limits for max deposit, max wager, max loss amount and max playtime per session.
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    Can I take a test to find out if I play too much?
    Yes, sign in and go to My pages/Security/Self-assessment and take the 20 question self-assessment test created by Gamblers Anonymous.
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    Please try as many of our games as you wish, in your search for your favourite ones. If you choose the "Play for fun" mode you will be playing for free and do not risk losing any of your funds. Keep in mind that you will not be able to collect any winnings or add up to the Safe Quest while playing in the "Play for fun" mode.
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